We wanted to get in touch and let you know about some changes we’re making to our systems. We’re working hard in the background to minimise the impact to you, and wanted to reassure you that by updating our systems your current services will not be interrupted.
What are the changes?
How you’ll notice the change depends on the services you have with us and the current plan you’re on. Changes could include how and when you pay your bill, or some of the features and inclusions of your service. There is nothing you need to do right now - we will be in touch with further information well ahead of time, and if you need to do anything, we’ll work with you to make the process as easy as possible.
Why are we making these changes?
You've told us we make things too complicated here at Telstra, we’re too slow and hard to deal with. Moving to a new system is the first step in making it easier for you. Millions of customers are already on the new system and find it better as orders are easier to process, without needing us.
What's next?
Right now, we don’t need you to do anything, we wanted to give you the heads up this change is coming. We will get back in touch when it’s time to move you and provide you with further details.
You’ve received this message because you are a Telstra customer and have products and/or services affected by this message.
