Thank you for being with Telstra. We are updating our systems to make things easier for you. As part of this system upgrade, we will be moving your to our newest upfront from . An upfront plan refers to our latest in market and brings you in line with our current in market pricing. Your payment date will change as part of this update.
You don't need to do anything - this move will happen automatically. However, you need to make note of important changes below.
Service
Current Plan
New Plan
If applicable any add-ons such as device repayments, subscriptions like Foxtel from Telstra, hardware repayments, Telstra One Number, Upgrade and Protect will be carried over to your new plan.
Your current International Calling Packs won't be applied to your new plans.
Payment updates
Introducing your new billing method - AutoPay
AutoPay is a form of direct debit where we'll debit the monthly cost of your service via your default payment method (debit / credit card or bank account). You won't get a bill, but we'll send you a reminder 3 days before the payment is debited from your account and we'll send you a digital receipt once your payment has been processed. To view usage and see upcoming payments, download digital receipts, manage your services and to check or change your default payment methd for your new services, go to the My Telstra app or Telstra.com if you don't have the app downloaded. Make sure your preferred AutoPay method is set as default.
Your new monthly payment date
As you're moving to an upfront plan your payment will cover your services for the upcoming month and your new date will now be on the of each month.
Why am I making multiple payments?
When you switch to AutoPay, you might see multiple payments in the first month. These payments cover different billing time periods—one for your old pre-paid plan billing period that has just past and one for your your new plan, which is paid upfront through AutoPay for the month ahead. Any separate subscriptions like Netflix, Kayo and Foxtel from Telstra will continue to be billed on their original sign-up dates.
What happens if you cancel your existing direct debits or add new Telstra products?
As AutoPay is our new form of direct debit, any existing Direct Debits (except for BPAY or Centrepay), will be automatically transferred to AutoPay.
However:
• If you cancel your direct debit before your plan move date, your services will be moved to a monthly upfront bill that consolidates plan costs, subscriptions and extras. This means you'll receive one bill at the start of the month and will have ten days to pay.
• If you purchase a new Telstra product before your scheduled payment date and choose to pay for it via direct debit, all your payments will be moved to the debit / credit card you used to buy your new product.
Important things to note.
• Payment methods Centrepay, BPAY, BPAY View and Post BillPay, are not compatible with AutoPay.
• Paper Bill is not available when your payment method is AutoPay.
• To check or change your default payment method for your new service(s), use the My Telstra app or visit Telstra.com. Make sure your preferred AutoPay method is set as default.
Need assistance?
For financial assistance, you can explore our support options here.
